Professional Portfolio
Providing IT support and technical assistance with a focus on problem-solving and continuous learning.
An IT professional with experience in technical support, system administration, and troubleshooting. Focused on learning and applying IT solutions to solve real-world problems.
Methodical troubleshooting with attention to detail, working through issues step by step to find solutions.
Eager to learn new technologies and stay updated with industry practices to improve my skills.
Comfortable working in team environments, sharing knowledge and collaborating to solve technical challenges.
Hands-on experience in IT infrastructure management, automation, and troubleshooting
Advanced booking calendar interface designed for seamless appointment scheduling and availability management for business owners.
Engineered a custom website builder allowing business owners to create personal booking pages and manage their digital presence effortlessly.
Automated notification system that sends reminders to clients. Significantly reduces no-shows by keeping customers informed and engaged via app's reminders.
Experience with Active Directory user management tasks including creating user accounts, modifying user properties, and managing password policies. Familiar with Windows Server administration basics.
Created and set up scripts to work with Windows Task Scheduler for automating routine tasks. Experience configuring scheduled tasks for system maintenance and basic administrative processes.
Experience using ServiceNow for IT Service Management. Familiar with ticket creation, triaging, assignment, and resolution workflows. Worked with incident and problem management processes.
Experience diagnosing and resolving basic network connectivity issues. Familiar with using network diagnostic tools to identify problems and implement solutions. Worked with LAN connectivity, DNS troubleshooting, and basic network configuration.
Experience with hardware diagnostics and maintenance, including troubleshooting RAM, CPU, cooling systems (fans), and peripheral equipment. Familiar with identifying hardware failures, performing component replacements, and addressing system performance issues. Basic knowledge of maintaining and repairing computer hardware components.
I'm always open to discussing new opportunities, collaborations, or answering any questions you might have. Feel free to reach out!
