Professional Portfolio

ONUR IT SPECIALIST

Delivering enterprise-grade IT solutions through systematic problem-solving and technical excellence.

Contact Contact Portfolio
Onur Tunc
Scroll
02

About

A dedicated IT professional specializing in enterprise infrastructure management, automation, and technical problem resolution. Committed to delivering systematic solutions that enhance operational efficiency and reliability.

Systematic Approach

Methodical problem-solving with attention to detail, ensuring high-quality outcomes that exceed expectations.

Continuous Evolution

Committed to staying current with industry trends and continuously expanding technical expertise.

Collaborative Excellence

Thriving in team environments, leveraging collaboration to achieve outstanding technical results.

03

Expertise

Technical Proficiency

Problem Solving 90%
Project Management 85%
Communication 95%
Analytical Thinking 88%

Core Competencies

Leadership Collaboration Strategic Planning Quality Assurance Time Management Adaptability Innovation Client Relations
04

Experience

2023 - Present

Freelance IT Support Technician

Toronto, ON

  • Provided IT support for small businesses and personal clients, troubleshooting Windows systems, hardware, and peripheral issues
  • Built and configured PCs and small office networks to ensure reliable performance
  • Supported users remotely via RDP and TeamViewer, documenting issues and resolutions using ticket-based workflows aligned with ServiceNow practices
  • Applied safe automation and productivity scripts to streamline routine IT tasks
  • Managed multiple client requests independently while maintaining service quality
2021 - 2023

Phone Support Representative

Toronto, ON

  • Delivered technical assistance via phone, resolving hardware and software issues efficiently
  • Managed multiple support requests simultaneously while maintaining professional communication
  • Documented issues, troubleshooting steps, and resolutions clearly for consistency and escalation
05

Projects

Hands-on experience in IT infrastructure management, automation, and troubleshooting

Active Directory Management

Active Directory Management

Hands-on experience with Active Directory user management including creating new user accounts, modifying user properties, and managing password policies. Demonstrated proficiency in Windows Server administration and user lifecycle management.

Active Directory User Management Windows Server
Task Scheduler Automation

Automation with Task Scheduler

Developed and implemented automated scripts that integrate seamlessly with Windows Task Scheduler. Created scheduled tasks to automate routine system maintenance and administrative processes, improving operational efficiency and reducing manual intervention.

Automation Task Scheduler Scripting
ServiceNow Ticket Management

ServiceNow Ticket Management & ITSM

Proficient in ServiceNow platform for IT Service Management. Experienced in ticket creation, triaging, assignment, and resolution workflows. Skilled in managing incident, problem, and change management processes within the ITSM framework.

ServiceNow ITSM Ticket Management
Network Troubleshooting

Network Troubleshooting & Resolution

Demonstrated expertise in diagnosing and resolving network connectivity issues. Utilized network diagnostic tools and protocols to identify root causes, implement solutions, and restore network services. Experienced in troubleshooting LAN/WAN connectivity, DNS resolution, and network configuration problems.

Network Troubleshooting Network Diagnostics Problem Resolution

Hardware Troubleshooting & Maintenance

Experienced in comprehensive hardware diagnostics and maintenance, including RAM, CPU, cooling systems (fans), and peripheral equipment troubleshooting. Skilled in identifying hardware failures, performing component replacements, and resolving system performance issues. Proficient in maintaining and repairing various computer hardware components to ensure optimal system functionality and reliability.

RAM Troubleshooting CPU Diagnostics Cooling System Maintenance Peripheral Equipment Hardware Repair Component Replacement
06

Contact

I'm always open to discussing new opportunities, collaborations, or answering any questions you might have. Feel free to reach out!

Location

Scarborough, Ontario, Canada